Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11156
VM0011156Goldmember11156@example.test · +601110011156 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,537
Current loyalty balance
Lifetime Spend
RM 3,171
Across 24 visits
Total Visits
24
Since 2025-04-06
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
137d
2026-05-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,537 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 5
Outlet purchase
2026-05-13 · Member activity · RM 93.75
App session
2026-05-01 · OPLUMO Outlet 5
Points credited
2026-04-19 · Member activity · RM 106.25
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 5
Outlet purchase
2026-03-26 · Member activity · RM 118.75
Points credited
2026-03-14 · OPLUMO Outlet 5
Outlet purchase
2026-03-02 · Member activity · RM 131.25