Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11144
VM0011144Silvermember11144@example.test · +601110011144 · Preferred outlet: OPLUMO Outlet 10
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,597
Current loyalty balance
Lifetime Spend
RM 1,997
Across 27 visits
Total Visits
27
Since 2025-03-09
Average Order Value
RM 92
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,597 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 10
Outlet purchase
2026-06-08 · Member activity · RM 69.00
App session
2026-05-27 · OPLUMO Outlet 10
Points credited
2026-05-15 · Member activity · RM 78.20
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 10
Outlet purchase
2026-04-21 · Member activity · RM 87.40
Points credited
2026-04-09 · OPLUMO Outlet 10
Outlet purchase
2026-03-28 · Member activity · RM 96.60