Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 11140
VM0011140Silvermember11140@example.test · +601110011140 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,693
Current loyalty balance
Lifetime Spend
RM 2,117
Across 22 visits
Total Visits
22
Since 2025-05-05
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
144d
2026-05-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,693 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 6
Outlet purchase
2026-05-06 · Member activity · RM 71.25
App session
2026-04-24 · OPLUMO Outlet 6
Points credited
2026-04-12 · Member activity · RM 80.75
Win-back campaign delivered
2026-03-31 · OPLUMO Outlet 6
Outlet purchase
2026-03-19 · Member activity · RM 90.25
Points credited
2026-03-07 · OPLUMO Outlet 6
Outlet purchase
2026-02-23 · Member activity · RM 99.75