Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11096
VM0011096Goldmember11096@example.test · +601110011096 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
3,657
Current loyalty balance
Lifetime Spend
RM 4,572
Across 31 visits
Total Visits
31
Since 2024-12-29
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,657 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 13
Outlet purchase
2026-06-10 · Member activity · RM 114.00
App session
2026-05-29 · OPLUMO Outlet 13
Points credited
2026-05-17 · Member activity · RM 129.20
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 13
Outlet purchase
2026-04-23 · Member activity · RM 144.40
Points credited
2026-04-11 · OPLUMO Outlet 13
Outlet purchase
2026-03-30 · Member activity · RM 159.60