Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11083
VM0011083Silvermember11083@example.test · +601110011083 · Preferred outlet: OPLUMO Outlet 17
WeekendApp User
Consent Status
Opted In
Points Balance
1,568
Current loyalty balance
Lifetime Spend
RM 1,961
Across 14 visits
Total Visits
14
Since 2025-12-30
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,568 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 17
Outlet purchase
2026-08-09 · Member activity · RM 85.50
App session
2026-07-28 · OPLUMO Outlet 17
Points credited
2026-07-16 · Member activity · RM 96.90
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 17
Outlet purchase
2026-06-22 · Member activity · RM 108.30
Points credited
2026-06-10 · OPLUMO Outlet 17
Outlet purchase
2026-05-29 · Member activity · RM 119.70