Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 11065
VM0011065Membermember11065@example.test · +601110011065 · Preferred outlet: OPLUMO Outlet 16
FamilyDelivery
Consent Status
Opted In
Points Balance
488
Current loyalty balance
Lifetime Spend
RM 611
Across 13 visits
Total Visits
13
Since 2025-12-05
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
92d
2026-07-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
488 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-09 · OPLUMO Outlet 16
Outlet purchase
2026-06-27 · Member activity · RM 36.75
App session
2026-06-15 · OPLUMO Outlet 16
Points credited
2026-06-03 · Member activity · RM 41.65
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 16
Outlet purchase
2026-05-10 · Member activity · RM 46.55
Points credited
2026-04-28 · OPLUMO Outlet 16
Outlet purchase
2026-04-16 · Member activity · RM 51.45