Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 11047
VM0011047Platinummember11047@example.test · +601110011047 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
6,185
Current loyalty balance
Lifetime Spend
RM 7,732
Across 38 visits
Total Visits
38
Since 2024-06-16
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,185 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 15
Outlet purchase
2026-04-01 · Member activity · RM 123.00
App session
2026-03-20 · OPLUMO Outlet 15
Points credited
2026-03-08 · Member activity · RM 139.40
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 15
Outlet purchase
2026-02-12 · Member activity · RM 155.80
Points credited
2026-01-31 · OPLUMO Outlet 15
Outlet purchase
2026-01-19 · Member activity · RM 172.20