Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 11012
VM0011012Goldmember11012@example.test · +601110011012 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,384
Current loyalty balance
Lifetime Spend
RM 5,481
Across 35 visits
Total Visits
35
Since 2024-09-03
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,384 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 14
Outlet purchase
2026-04-26 · Member activity · RM 102.75
App session
2026-04-14 · OPLUMO Outlet 14
Points credited
2026-04-02 · Member activity · RM 116.45
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 14
Outlet purchase
2026-03-09 · Member activity · RM 130.15
Points credited
2026-02-25 · OPLUMO Outlet 14
Outlet purchase
2026-02-13 · Member activity · RM 143.85