Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10999
VM0010999Silvermember10999@example.test · +601110010999 · Preferred outlet: OPLUMO Outlet 1
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
1,123
Current loyalty balance
Lifetime Spend
RM 1,405
Across 16 visits
Total Visits
16
Since 2025-09-17
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
117d
2026-06-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,123 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 1
Outlet purchase
2026-06-02 · Member activity · RM 67.50
App session
2026-05-21 · OPLUMO Outlet 1
Points credited
2026-05-09 · Member activity · RM 76.50
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 1
Outlet purchase
2026-04-15 · Member activity · RM 85.50
Points credited
2026-04-03 · OPLUMO Outlet 1
Outlet purchase
2026-03-22 · Member activity · RM 94.50