Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01097
VM0001097Goldmember1097@example.test · +601110001097 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
2,671
Current loyalty balance
Lifetime Spend
RM 3,339
Across 34 visits
Total Visits
34
Since 2025-01-02
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
51d
2026-08-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,671 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 10
Outlet purchase
2026-08-07 · Member activity · RM 93.75
App session
2026-07-26 · OPLUMO Outlet 10
Points credited
2026-07-14 · Member activity · RM 106.25
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 10
Outlet purchase
2026-06-20 · Member activity · RM 118.75
Points credited
2026-06-08 · OPLUMO Outlet 10
Outlet purchase
2026-05-27 · Member activity · RM 131.25