Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 10957
VM0010957Silvermember10957@example.test · +601110010957 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,124
Current loyalty balance
Lifetime Spend
RM 1,405
Across 31 visits
Total Visits
31
Since 2025-02-13
Average Order Value
RM 43
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,124 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 10
Outlet purchase
2026-07-26 · Member activity · RM 32.25
App session
2026-07-14 · OPLUMO Outlet 10
Points credited
2026-07-02 · Member activity · RM 36.55
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 10
Outlet purchase
2026-06-08 · Member activity · RM 40.85
Points credited
2026-05-27 · OPLUMO Outlet 10
Outlet purchase
2026-05-15 · Member activity · RM 45.15