Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10940
VM0010940Membermember10940@example.test · +601110010940 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
598
Current loyalty balance
Lifetime Spend
RM 748
Across 9 visits
Total Visits
9
Since 2026-02-16
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
91d
2026-07-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
598 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 10
Outlet purchase
2026-06-28 · Member activity · RM 58.50
App session
2026-06-16 · OPLUMO Outlet 10
Points credited
2026-06-04 · Member activity · RM 66.30
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 10
Outlet purchase
2026-05-11 · Member activity · RM 74.10
Points credited
2026-04-29 · OPLUMO Outlet 10
Outlet purchase
2026-04-17 · Member activity · RM 81.90