Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 10935
VM0010935Goldmember10935@example.test · +601110010935 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,018
Current loyalty balance
Lifetime Spend
RM 5,023
Across 37 visits
Total Visits
37
Since 2024-12-10
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
20d
2026-09-19
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,018 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-09-19 · OPLUMO Outlet 5
Outlet purchase
2026-09-07 · Member activity · RM 93.75
App session
2026-08-26 · OPLUMO Outlet 5
Points credited
2026-08-14 · Member activity · RM 106.25
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 5
Outlet purchase
2026-07-21 · Member activity · RM 118.75
Points credited
2026-07-09 · OPLUMO Outlet 5
Outlet purchase
2026-06-27 · Member activity · RM 131.25