Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10916
VM0010916Silvermember10916@example.test · +601110010916 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
2,288
Current loyalty balance
Lifetime Spend
RM 2,860
Across 27 visits
Total Visits
27
Since 2025-01-05
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,288 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 3
Outlet purchase
2026-04-06 · Member activity · RM 84.75
App session
2026-03-25 · OPLUMO Outlet 3
Points credited
2026-03-13 · Member activity · RM 96.05
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 3
Outlet purchase
2026-02-17 · Member activity · RM 107.35
Points credited
2026-02-05 · OPLUMO Outlet 3
Outlet purchase
2026-01-24 · Member activity · RM 118.65