Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10903
VM0010903Goldmember10903@example.test · +601110010903 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,503
Current loyalty balance
Lifetime Spend
RM 4,380
Across 40 visits
Total Visits
40
Since 2024-09-12
Average Order Value
RM 120
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
55d
2026-08-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,503 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 7
Outlet purchase
2026-08-03 · Member activity · RM 90.00
App session
2026-07-22 · OPLUMO Outlet 7
Points credited
2026-07-10 · Member activity · RM 102.00
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 7
Outlet purchase
2026-06-16 · Member activity · RM 114.00
Points credited
2026-06-04 · OPLUMO Outlet 7
Outlet purchase
2026-05-23 · Member activity · RM 126.00