Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10892
VM0010892Goldmember10892@example.test · +601110010892 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
3,669
Current loyalty balance
Lifetime Spend
RM 4,587
Across 27 visits
Total Visits
27
Since 2025-05-01
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
58d
2026-08-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,669 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 13
Outlet purchase
2026-07-31 · Member activity · RM 120.75
App session
2026-07-19 · OPLUMO Outlet 13
Points credited
2026-07-07 · Member activity · RM 136.85
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 13
Outlet purchase
2026-06-13 · Member activity · RM 152.95
Points credited
2026-06-01 · OPLUMO Outlet 13
Outlet purchase
2026-05-20 · Member activity · RM 169.05