Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01088
VM0001088Goldmember1088@example.test · +601110001088 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted Out
Points Balance
4,266
Current loyalty balance
Lifetime Spend
RM 5,333
Across 26 visits
Total Visits
26
Since 2025-01-29
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
168d
2026-04-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,266 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-24 · OPLUMO Outlet 1
Outlet purchase
2026-04-12 · Member activity · RM 132.75
App session
2026-03-31 · OPLUMO Outlet 1
Points credited
2026-03-19 · Member activity · RM 150.45
Win-back campaign delivered
2026-03-07 · OPLUMO Outlet 1
Outlet purchase
2026-02-23 · Member activity · RM 168.15
Points credited
2026-02-11 · OPLUMO Outlet 1
Outlet purchase
2026-01-30 · Member activity · RM 185.85