Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 10851
VM0010851Silvermember10851@example.test · +601110010851 · Preferred outlet: OPLUMO Outlet 6
WeekendApp User
Consent Status
Opted In
Points Balance
1,510
Current loyalty balance
Lifetime Spend
RM 1,888
Across 13 visits
Total Visits
13
Since 2025-09-23
Average Order Value
RM 149
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
165d
2026-04-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,510 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-04-27 · OPLUMO Outlet 6
Outlet purchase
2026-04-15 · Member activity · RM 111.75
App session
2026-04-03 · OPLUMO Outlet 6
Points credited
2026-03-22 · Member activity · RM 126.65
Win-back campaign delivered
2026-03-10 · OPLUMO Outlet 6
Outlet purchase
2026-02-26 · Member activity · RM 141.55
Points credited
2026-02-14 · OPLUMO Outlet 6
Outlet purchase
2026-02-02 · Member activity · RM 156.45