Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 10802
VM0010802Membermember10802@example.test · +601110010802 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted In
Points Balance
903
Current loyalty balance
Lifetime Spend
RM 1,129
Across 25 visits
Total Visits
25
Since 2025-05-26
Average Order Value
RM 40
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
903 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 8
Outlet purchase
2026-07-20 · Member activity · RM 30.00
App session
2026-07-08 · OPLUMO Outlet 8
Points credited
2026-06-26 · Member activity · RM 34.00
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 8
Outlet purchase
2026-06-02 · Member activity · RM 38.00
Points credited
2026-05-21 · OPLUMO Outlet 8
Outlet purchase
2026-05-09 · Member activity · RM 42.00