Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 10790
VM0010790Silvermember10790@example.test · +601110010790 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
1,815
Current loyalty balance
Lifetime Spend
RM 2,269
Across 21 visits
Total Visits
21
Since 2025-05-09
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,815 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 13
Outlet purchase
2026-04-22 · Member activity · RM 108.00
App session
2026-04-10 · OPLUMO Outlet 13
Points credited
2026-03-29 · Member activity · RM 122.40
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 13
Outlet purchase
2026-03-05 · Member activity · RM 136.80
Points credited
2026-02-21 · OPLUMO Outlet 13
Outlet purchase
2026-02-09 · Member activity · RM 151.20