Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10768
VM0010768Silvermember10768@example.test · +601110010768 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,355
Current loyalty balance
Lifetime Spend
RM 1,694
Across 32 visits
Total Visits
32
Since 2024-11-13
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
137d
2026-05-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,355 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 8
Outlet purchase
2026-05-13 · Member activity · RM 40.50
App session
2026-05-01 · OPLUMO Outlet 8
Points credited
2026-04-19 · Member activity · RM 45.90
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 8
Outlet purchase
2026-03-26 · Member activity · RM 51.30
Points credited
2026-03-14 · OPLUMO Outlet 8
Outlet purchase
2026-03-02 · Member activity · RM 56.70