Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Siti 10765
VM0010765Goldmember10765@example.test · +601110010765 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,206
Current loyalty balance
Lifetime Spend
RM 4,008
Across 31 visits
Total Visits
31
Since 2024-12-29
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
109d
2026-06-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,206 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 5
Outlet purchase
2026-06-10 · Member activity · RM 99.00
App session
2026-05-29 · OPLUMO Outlet 5
Points credited
2026-05-17 · Member activity · RM 112.20
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 5
Outlet purchase
2026-04-23 · Member activity · RM 125.40
Points credited
2026-04-11 · OPLUMO Outlet 5
Outlet purchase
2026-03-30 · Member activity · RM 138.60