Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 01075
VM0001075Silvermember1075@example.test · +601110001075 · Preferred outlet: OPLUMO Outlet 5
WeekendApp User
Consent Status
Opted In
Points Balance
1,016
Current loyalty balance
Lifetime Spend
RM 1,271
Across 39 visits
Total Visits
39
Since 2024-07-31
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
116d
2026-06-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,016 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 5
Outlet purchase
2026-06-03 · Member activity · RM 21.75
App session
2026-05-22 · OPLUMO Outlet 5
Points credited
2026-05-10 · Member activity · RM 24.65
Win-back campaign delivered
2026-04-28 · OPLUMO Outlet 5
Outlet purchase
2026-04-16 · Member activity · RM 27.55
Points credited
2026-04-04 · OPLUMO Outlet 5
Outlet purchase
2026-03-23 · Member activity · RM 30.45