Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10724
VM0010724Membermember10724@example.test · +601110010724 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
832
Current loyalty balance
Lifetime Spend
RM 1,040
Across 10 visits
Total Visits
10
Since 2025-11-23
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
832 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 15
Outlet purchase
2026-04-22 · Member activity · RM 88.50
App session
2026-04-10 · OPLUMO Outlet 15
Points credited
2026-03-29 · Member activity · RM 100.30
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 15
Outlet purchase
2026-03-05 · Member activity · RM 112.10
Points credited
2026-02-21 · OPLUMO Outlet 15
Outlet purchase
2026-02-09 · Member activity · RM 123.90