Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10721
VM0010721Membermember10721@example.test · +601110010721 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
438
Current loyalty balance
Lifetime Spend
RM 548
Across 4 visits
Total Visits
4
Since 2026-03-13
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
156d
2026-05-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
438 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 12
Outlet purchase
2026-04-24 · Member activity · RM 89.25
App session
2026-04-12 · OPLUMO Outlet 12
Points credited
2026-03-31 · Member activity · RM 101.15
Win-back campaign delivered
2026-03-19 · OPLUMO Outlet 12
Outlet purchase
2026-03-07 · Member activity · RM 113.05
Points credited
2026-02-23 · OPLUMO Outlet 12
Outlet purchase
2026-02-11 · Member activity · RM 124.95