Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10709
VM0010709Goldmember10709@example.test · +601110010709 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,963
Current loyalty balance
Lifetime Spend
RM 4,954
Across 40 visits
Total Visits
40
Since 2024-09-18
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
49d
2026-08-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,963 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-21 · OPLUMO Outlet 17
Outlet purchase
2026-08-09 · Member activity · RM 80.25
App session
2026-07-28 · OPLUMO Outlet 17
Points credited
2026-07-16 · Member activity · RM 90.95
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 17
Outlet purchase
2026-06-22 · Member activity · RM 101.65
Points credited
2026-06-10 · OPLUMO Outlet 17
Outlet purchase
2026-05-29 · Member activity · RM 112.35