Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01070
VM0001070Silvermember1070@example.test · +601110001070 · Preferred outlet: OPLUMO Outlet 17
App UserFamily
Consent Status
Opted In
Points Balance
1,518
Current loyalty balance
Lifetime Spend
RM 1,899
Across 17 visits
Total Visits
17
Since 2025-06-29
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,518 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 17
Outlet purchase
2026-04-01 · Member activity · RM 103.50
App session
2026-03-20 · OPLUMO Outlet 17
Points credited
2026-03-08 · Member activity · RM 117.30
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 17
Outlet purchase
2026-02-12 · Member activity · RM 131.10
Points credited
2026-01-31 · OPLUMO Outlet 17
Outlet purchase
2026-01-19 · Member activity · RM 144.90