Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10687
VM0010687Goldmember10687@example.test · +601110010687 · Preferred outlet: OPLUMO Outlet 12
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,762
Current loyalty balance
Lifetime Spend
RM 5,954
Across 33 visits
Total Visits
33
Since 2024-12-07
Average Order Value
RM 152
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
95d
2026-07-06
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,762 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 12
Outlet purchase
2026-06-24 · Member activity · RM 114.00
App session
2026-06-12 · OPLUMO Outlet 12
Points credited
2026-05-31 · Member activity · RM 129.20
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 12
Outlet purchase
2026-05-07 · Member activity · RM 144.40
Points credited
2026-04-25 · OPLUMO Outlet 12
Outlet purchase
2026-04-13 · Member activity · RM 159.60