Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10676
VM0010676Platinummember10676@example.test · +601110010676 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
5,177
Current loyalty balance
Lifetime Spend
RM 6,472
Across 41 visits
Total Visits
41
Since 2024-05-15
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,177 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 1
Outlet purchase
2026-04-23 · Member activity · RM 102.00
App session
2026-04-11 · OPLUMO Outlet 1
Points credited
2026-03-30 · Member activity · RM 115.60
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 1
Outlet purchase
2026-03-06 · Member activity · RM 129.20
Points credited
2026-02-22 · OPLUMO Outlet 1
Outlet purchase
2026-02-10 · Member activity · RM 142.80