Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K1
Kavitha 10661
VM0010661Membermember10661@example.test · +601110010661 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
254
Current loyalty balance
Lifetime Spend
RM 318
Across 4 visits
Total Visits
4
Since 2026-02-22
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
175d
2026-04-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
254 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 3
Outlet purchase
2026-04-05 · Member activity · RM 66.00
App session
2026-03-24 · OPLUMO Outlet 3
Points credited
2026-03-12 · Member activity · RM 74.80
Win-back campaign delivered
2026-02-28 · OPLUMO Outlet 3
Outlet purchase
2026-02-16 · Member activity · RM 83.60
Points credited
2026-02-04 · OPLUMO Outlet 3
Outlet purchase
2026-01-23 · Member activity · RM 92.40