Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10660
VM0010660Goldmember10660@example.test · +601110010660 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,726
Current loyalty balance
Lifetime Spend
RM 3,408
Across 32 visits
Total Visits
32
Since 2025-02-07
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,726 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 2
Outlet purchase
2026-08-07 · Member activity · RM 84.75
App session
2026-07-26 · OPLUMO Outlet 2
Points credited
2026-07-14 · Member activity · RM 96.05
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 2
Outlet purchase
2026-06-20 · Member activity · RM 107.35
Points credited
2026-06-08 · OPLUMO Outlet 2
Outlet purchase
2026-05-27 · Member activity · RM 118.65