Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 10656
VM0010656Silvermember10656@example.test · +601110010656 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
2,338
Current loyalty balance
Lifetime Spend
RM 2,923
Across 28 visits
Total Visits
28
Since 2025-04-07
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
64d
2026-08-06
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,338 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 15
Outlet purchase
2026-07-25 · Member activity · RM 81.00
App session
2026-07-13 · OPLUMO Outlet 15
Points credited
2026-07-01 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 15
Outlet purchase
2026-06-07 · Member activity · RM 102.60
Points credited
2026-05-26 · OPLUMO Outlet 15
Outlet purchase
2026-05-14 · Member activity · RM 113.40