Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10652
VM0010652Goldmember10652@example.test · +601110010652 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,687
Current loyalty balance
Lifetime Spend
RM 3,360
Across 16 visits
Total Visits
16
Since 2025-10-02
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
102d
2026-06-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,687 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 11
Outlet purchase
2026-06-17 · Member activity · RM 129.75
App session
2026-06-05 · OPLUMO Outlet 11
Points credited
2026-05-24 · Member activity · RM 147.05
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 11
Outlet purchase
2026-04-30 · Member activity · RM 164.35
Points credited
2026-04-18 · OPLUMO Outlet 11
Outlet purchase
2026-04-06 · Member activity · RM 181.65