Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10651
VM0010651Silvermember10651@example.test · +601110010651 · Preferred outlet: OPLUMO Outlet 10
WeekendApp User
Consent Status
Opted In
Points Balance
1,423
Current loyalty balance
Lifetime Spend
RM 1,780
Across 28 visits
Total Visits
28
Since 2025-01-10
Average Order Value
RM 62
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
151d
2026-05-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,423 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 10
Outlet purchase
2026-04-29 · Member activity · RM 46.50
App session
2026-04-17 · OPLUMO Outlet 10
Points credited
2026-04-05 · Member activity · RM 52.70
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 10
Outlet purchase
2026-03-12 · Member activity · RM 58.90
Points credited
2026-02-28 · OPLUMO Outlet 10
Outlet purchase
2026-02-16 · Member activity · RM 65.10