Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 01063
VM0001063Silvermember1063@example.test · +601110001063 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
1,465
Current loyalty balance
Lifetime Spend
RM 1,832
Across 34 visits
Total Visits
34
Since 2024-12-06
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,465 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 10
Outlet purchase
2026-07-11 · Member activity · RM 40.50
App session
2026-06-29 · OPLUMO Outlet 10
Points credited
2026-06-17 · Member activity · RM 45.90
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 10
Outlet purchase
2026-05-24 · Member activity · RM 51.30
Points credited
2026-05-12 · OPLUMO Outlet 10
Outlet purchase
2026-04-30 · Member activity · RM 56.70