Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Aiman 10620
VM0010620Membermember10620@example.test · +601110010620 · Preferred outlet: OPLUMO Outlet 13
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
907
Current loyalty balance
Lifetime Spend
RM 1,134
Across 7 visits
Total Visits
7
Since 2026-04-14
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
907 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 13
Outlet purchase
2026-07-19 · Member activity · RM 110.25
App session
2026-07-07 · OPLUMO Outlet 13
Points credited
2026-06-25 · Member activity · RM 124.95
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 13
Outlet purchase
2026-06-01 · Member activity · RM 139.65
Points credited
2026-05-20 · OPLUMO Outlet 13
Outlet purchase
2026-05-08 · Member activity · RM 154.35