Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10612
VM0010612Membermember10612@example.test · +601110010612 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
817
Current loyalty balance
Lifetime Spend
RM 1,022
Across 7 visits
Total Visits
7
Since 2026-01-04
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
817 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 5
Outlet purchase
2026-04-10 · Member activity · RM 105.00
App session
2026-03-29 · OPLUMO Outlet 5
Points credited
2026-03-17 · Member activity · RM 119.00
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 5
Outlet purchase
2026-02-21 · Member activity · RM 133.00
Points credited
2026-02-09 · OPLUMO Outlet 5
Outlet purchase
2026-01-28 · Member activity · RM 147.00