Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 10594
VM0010594Platinummember10594@example.test · +601110010594 · Preferred outlet: OPLUMO Outlet 4
LunchNew Joiner
Consent Status
Opted In
Points Balance
5,011
Current loyalty balance
Lifetime Spend
RM 6,265
Across 36 visits
Total Visits
36
Since 2024-10-20
Average Order Value
RM 163
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
89d
2026-07-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,011 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 4
Outlet purchase
2026-06-30 · Member activity · RM 122.25
App session
2026-06-18 · OPLUMO Outlet 4
Points credited
2026-06-06 · Member activity · RM 138.55
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 4
Outlet purchase
2026-05-13 · Member activity · RM 154.85
Points credited
2026-05-01 · OPLUMO Outlet 4
Outlet purchase
2026-04-19 · Member activity · RM 171.15