Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10592
VM0010592Silvermember10592@example.test · +601110010592 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
1,247
Current loyalty balance
Lifetime Spend
RM 1,560
Across 42 visits
Total Visits
42
Since 2024-04-12
Average Order Value
RM 32
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
172d
2026-04-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,247 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 2
Outlet purchase
2026-04-08 · Member activity · RM 24.00
App session
2026-03-27 · OPLUMO Outlet 2
Points credited
2026-03-15 · Member activity · RM 27.20
Win-back campaign delivered
2026-03-03 · OPLUMO Outlet 2
Outlet purchase
2026-02-19 · Member activity · RM 30.40
Points credited
2026-02-07 · OPLUMO Outlet 2
Outlet purchase
2026-01-26 · Member activity · RM 33.60