Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 10526
VM0010526Membermember10526@example.test · +601110010526 · Preferred outlet: OPLUMO Outlet 4
App UserFamily
Consent Status
Opted In
Points Balance
35
Current loyalty balance
Lifetime Spend
RM 45
Across 1 visits
Total Visits
1
Since 2026-07-07
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
76d
2026-07-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
35 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 4
Outlet purchase
2026-07-13 · Member activity · RM 38.25
App session
2026-07-01 · OPLUMO Outlet 4
Points credited
2026-06-19 · Member activity · RM 43.35
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 4
Outlet purchase
2026-05-26 · Member activity · RM 48.45
Points credited
2026-05-14 · OPLUMO Outlet 4
Outlet purchase
2026-05-02 · Member activity · RM 53.55