Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 10522
VM0010522Goldmember10522@example.test · +601110010522 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted In
Points Balance
3,509
Current loyalty balance
Lifetime Spend
RM 4,387
Across 37 visits
Total Visits
37
Since 2024-11-12
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,509 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 17
Outlet purchase
2026-08-10 · Member activity · RM 107.25
App session
2026-07-29 · OPLUMO Outlet 17
Points credited
2026-07-17 · Member activity · RM 121.55
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 17
Outlet purchase
2026-06-23 · Member activity · RM 135.85
Points credited
2026-06-11 · OPLUMO Outlet 17
Outlet purchase
2026-05-30 · Member activity · RM 150.15