Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10496
VM0010496Silvermember10496@example.test · +601110010496 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,771
Current loyalty balance
Lifetime Spend
RM 2,215
Across 14 visits
Total Visits
14
Since 2025-09-27
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
143d
2026-05-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,771 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 8
Outlet purchase
2026-05-07 · Member activity · RM 115.50
App session
2026-04-25 · OPLUMO Outlet 8
Points credited
2026-04-13 · Member activity · RM 130.90
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 8
Outlet purchase
2026-03-20 · Member activity · RM 146.30
Points credited
2026-03-08 · OPLUMO Outlet 8
Outlet purchase
2026-02-24 · Member activity · RM 161.70