Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A1
Arun 10492
VM0010492Goldmember10492@example.test · +601110010492 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,817
Current loyalty balance
Lifetime Spend
RM 3,522
Across 30 visits
Total Visits
30
Since 2025-03-16
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
50d
2026-08-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,817 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 4
Outlet purchase
2026-08-08 · Member activity · RM 105.00
App session
2026-07-27 · OPLUMO Outlet 4
Points credited
2026-07-15 · Member activity · RM 119.00
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 4
Outlet purchase
2026-06-21 · Member activity · RM 133.00
Points credited
2026-06-09 · OPLUMO Outlet 4
Outlet purchase
2026-05-28 · Member activity · RM 147.00