Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 10490
VM0010490Silvermember10490@example.test · +601110010490 · Preferred outlet: OPLUMO Outlet 2
LunchNew Joiner
Consent Status
Opted Out
Points Balance
2,177
Current loyalty balance
Lifetime Spend
RM 2,722
Across 29 visits
Total Visits
29
Since 2025-01-17
Average Order Value
RM 106
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
126d
2026-06-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,177 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 2
Outlet purchase
2026-05-24 · Member activity · RM 79.50
App session
2026-05-12 · OPLUMO Outlet 2
Points credited
2026-04-30 · Member activity · RM 90.10
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 2
Outlet purchase
2026-04-06 · Member activity · RM 100.70
Points credited
2026-03-25 · OPLUMO Outlet 2
Outlet purchase
2026-03-13 · Member activity · RM 111.30