Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10471
VM0010471Platinummember10471@example.test · +601110010471 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
5,563
Current loyalty balance
Lifetime Spend
RM 6,954
Across 43 visits
Total Visits
43
Since 2024-03-31
Average Order Value
RM 178
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
166d
2026-04-26
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,563 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-26 · OPLUMO Outlet 17
Outlet purchase
2026-04-14 · Member activity · RM 133.50
App session
2026-04-02 · OPLUMO Outlet 17
Points credited
2026-03-21 · Member activity · RM 151.30
Win-back campaign delivered
2026-03-09 · OPLUMO Outlet 17
Outlet purchase
2026-02-25 · Member activity · RM 169.10
Points credited
2026-02-13 · OPLUMO Outlet 17
Outlet purchase
2026-02-01 · Member activity · RM 186.90