Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10436
VM0010436Membermember10436@example.test · +601110010436 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
669
Current loyalty balance
Lifetime Spend
RM 837
Across 13 visits
Total Visits
13
Since 2025-10-06
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
152d
2026-05-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
669 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 16
Outlet purchase
2026-04-28 · Member activity · RM 51.75
App session
2026-04-16 · OPLUMO Outlet 16
Points credited
2026-04-04 · Member activity · RM 58.65
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 16
Outlet purchase
2026-03-11 · Member activity · RM 65.55
Points credited
2026-02-27 · OPLUMO Outlet 16
Outlet purchase
2026-02-15 · Member activity · RM 72.45