Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H1
Hakim 10424
VM0010424Goldmember10424@example.test · +601110010424 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
2,749
Current loyalty balance
Lifetime Spend
RM 3,437
Across 35 visits
Total Visits
35
Since 2024-11-27
Average Order Value
RM 116
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,749 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 4
Outlet purchase
2026-07-20 · Member activity · RM 87.00
App session
2026-07-08 · OPLUMO Outlet 4
Points credited
2026-06-26 · Member activity · RM 98.60
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 4
Outlet purchase
2026-06-02 · Member activity · RM 110.20
Points credited
2026-05-21 · OPLUMO Outlet 4
Outlet purchase
2026-05-09 · Member activity · RM 121.80