Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10423
VM0010423Goldmember10423@example.test · +601110010423 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
3,894
Current loyalty balance
Lifetime Spend
RM 4,868
Across 39 visits
Total Visits
39
Since 2024-07-12
Average Order Value
RM 165
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
135d
2026-05-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,894 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 3
Outlet purchase
2026-05-15 · Member activity · RM 123.75
App session
2026-05-03 · OPLUMO Outlet 3
Points credited
2026-04-21 · Member activity · RM 140.25
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 3
Outlet purchase
2026-03-28 · Member activity · RM 156.75
Points credited
2026-03-16 · OPLUMO Outlet 3
Outlet purchase
2026-03-04 · Member activity · RM 173.25