Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J1
Jason 10414
VM0010414Goldmember10414@example.test · +601110010414 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted In
Points Balance
2,463
Current loyalty balance
Lifetime Spend
RM 3,079
Across 27 visits
Total Visits
27
Since 2025-05-08
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,463 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 11
Outlet purchase
2026-08-07 · Member activity · RM 96.75
App session
2026-07-26 · OPLUMO Outlet 11
Points credited
2026-07-14 · Member activity · RM 109.65
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 11
Outlet purchase
2026-06-20 · Member activity · RM 122.55
Points credited
2026-06-08 · OPLUMO Outlet 11
Outlet purchase
2026-05-27 · Member activity · RM 135.45