Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S1
Sarah 10411
VM0010411Goldmember10411@example.test · +601110010411 · Preferred outlet: OPLUMO Outlet 8
WeekendApp User
Consent Status
Opted In
Points Balance
3,360
Current loyalty balance
Lifetime Spend
RM 4,201
Across 38 visits
Total Visits
38
Since 2024-09-20
Average Order Value
RM 123
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
83d
2026-07-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,360 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-18 · OPLUMO Outlet 8
Outlet purchase
2026-07-06 · Member activity · RM 92.25
App session
2026-06-24 · OPLUMO Outlet 8
Points credited
2026-06-12 · Member activity · RM 104.55
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 8
Outlet purchase
2026-05-19 · Member activity · RM 116.85
Points credited
2026-05-07 · OPLUMO Outlet 8
Outlet purchase
2026-04-25 · Member activity · RM 129.15